Welcome to The kbbreview Podcast, your host as always is Andy Davies. This is episode 17 of Season Two and we’ve got a very special guest today as we tackle the often uncomfortable subject of online retail. We're talking to the CEO of one of the biggest online bathroom retailers – James Hickman of Plumbworld. He’s a fascainting guy and he’s very candid and measured about his views on the showrooms vs online debate but he’s also got a lot of insight into how people shop online and, in particular, just how much people really do look around showrooms and then buy online. And if you’re not a bathroom person then don’t worry, everything in here is very applicable across the whole of kbb. Essential listening.
Welcome to The kbbreview Podcast, your host as always is Andy Davies.
This is episode 17 of Season Two and we’ve got a very special guest today as we tackle the often uncomfortable subject of online retail.
We're talking to the CEO of one of the biggest online bathroom retailers – James Hickman of Plumbworld.
He’s a fascainting guy and he’s very candid and measured about his views on the showrooms vs online debate but he’s also got a lot of insight into how people shop online and, in particular, just how much people really do look around showrooms and then buy online.
And if you’re not a bathroom person then don’t worry, everything in here is very applicable across the whole of kbb world. Essential listening.
You can find out more about Plumbworld here.
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